Part of our spirit is to always be innovative and find solutions to our clients' challenges. To do this, we not only rely on tried-and-tested PR methods, but also develop our own tools and provide customized answers to your questions.
We offer the following services to our clients exclusively in Austria. We have either developed these tools ourselves because we have recognized the need for them in our daily client work, or as exclusive network partners we are the only agency in Austria with this service.
The "Reputation Gap" analysis helps to achieve customer expectations
The good reputation or image of a brand has been proven to determine long-term economic success. But how can the effects of management decisions on reputation and success be measured and verified?
Our answer to this question is the analysis and survey tool Reputation Gap, which Skills and market research expert Christina Matzka introduced to the Austrian market in 2014. It is based on a scientifically based system developed by the globally active agency network FleishmanHillard and is available in Austria exclusively at Skills.
Your benefit: The result shows whether (and where) there is a discrepancy between general customer expectations and the concrete assessment of your company. You learn whether you should work on your reputation in the areas of innovation or environmental commitment, for example.
Employer Reputation Monitor: Strengthening employer brands
The Employer Reputation Monitor (ERM) is a customized tool that compares the expectations of employees regarding the "ideal employer" with the actual degree of fulfillment at their current workplace.
Your benefit: HR and communications managers receive individual and clear results to ensure the long-term loyalty of associates to the company on the one hand, and to be perceived as an attractive employer by the public on the other.
FrameChecker – we find the right frame for your message
Every sender needs to find the right "frame" for their message. Skills and Triple M have developed the FrameChecker for this purpose - a sophisticated test procedure to identify the most effective framing strategy for the respective target group based on empirical data. Because: gut feeling is good - empiricism is better.
The tool can be used, for example, in the run-up to campaigns or for issue management as well as for a wide variety of topics and target groups - the research design can be individually adapted to the specific requirements.
Your benefit: Frames can be better established if the solution offered is linked to a problem. The FrameChecker helps to structure information, to concretize your own message and to address target groups more effectively.